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The Data What Act? - dorsetgirl
January 29th, 2013
01:23 pm
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The Data What Act?
I'm getting totally fed up with NatWest phoning me and playing me an automated message saying, "You recently visited a branch of NatWest."

"No I didn't."

"We'd like to ask you a couple of questions about your visit."

"Good luck with that."

"Are you happy to continue? Press 1 for Yes, or 2 for No."

So, obviously, I press 2 for No. I don't have an account with NatWest and I have no reason to visit a branch. The last two times I've had this call, the "2 for No" doesn't seem to have worked, and the offensively sweet and smooth female voice has repeated the message over and over again. I can only hope they recorded my increasingly angry responses culminating in "Fuck off!" as I put the phone down on yet another repetition.

This time, though, the third call in a week, they got the message, and I got a polite version of "Oh. Oh, suit yourself then, see if we care. Goodbye."

The point is, normally when banks and the like phone up, you have to jump through all sorts of security hoops to prove that you are you, even when you've just answered the phone in your own house.

I once went into a bank to pay some cash into OH's account, because they were still open and my bank was shut. They refused to take the money because I didn't have the account number. "If we accept that money, that would be giving you the information that the person has an account here, and that's against the Data Protection Act."

But it's quite all right for some market research company to phone me up and tell me that OH has been visiting the NatWest.




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