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In which I marvel at the intelligence of the people who write call-centre scripts. - dorsetgirl
June 13th, 2011
10:35 am
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In which I marvel at the intelligence of the people who write call-centre scripts.
The landline rings at home; I answer it:

Call Centre Person: Can I speak to Mr XXX [ie Mr DG] please?

Me: Who’s calling?

CCP: Enviro

Me: And what is that?

CCP: Enviro is short for Environment.

Me: I believe I knew that. And you are...?

CCP: Enviro is a government-improved company.

Me: A government-improved company?

CCP: Yes.

Me: You mean the Government has taken your company and made it better?

CCP: Yes

Me: Wow.

CCP: Yes, it’s good, isn’t it? Are you Mrs XXX?

Me: Er, yes.

CCP: So, we’ve got you and your husband down as retired home-owners. Is this correct?

Me: Why do you want to know? [In fact it's not, but I quite enjoy being politely uninformative in these calls. Their choice to ring me, after all, not mine.]

CCP: Well, if you are, you’re entitled to an incentive. It eliminates your energy bill and gives you a tax-free income on top of your pension.

Me: You’re selling solar panels, aren’t you?

CCP: Yes, we are.

Me: No thank you.

Not that I’m not interested in solar panels, but if I were actively in the market I wouldn’t be going to a company that needed the Government to make them better.

Still, at least it’s better than the person who phoned me the other day and proudly announced I was entitled to an “inventive”.

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Date:June 13th, 2011 07:08 pm (UTC)
I don't know. An inventive might coming in useful if you were struggling with a plot point in a fic.
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